Shipping policy
At Eoluxe, we are dedicated to delivering your orders quickly, securely, and with great care — ensuring you enjoy an exceptional shopping experience every time. Below are the full details of our shipping process.
Currency Notice
All prices, transactions, and shipping information on eoluxe.com are listed and processed in British Pounds Sterling (£).
Shipping Fees
We offer free standard shipping on all orders within the United Kingdom.
✔ No minimum spend
✔ No hidden fees
✔ Reliable, trackable delivery
Processing & Delivery Time
Order Cut-off Time:
7:00 PM GMT (Greenwich Mean Time – London)
Fulfilment Days:
Monday – Friday
Handling Time:
1–2 business days (Monday–Friday)
Transit Time:
3–7 business days (Monday–Friday)
Total Estimated Delivery Time
Most UK orders arrive within 4–9 working days from order confirmation.
Orders placed on weekends or UK public holidays are processed on the next business day.
Please note: During peak periods (such as holidays, seasonal sales, or promotions), delivery times may be slightly extended.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can monitor your delivery in real time.
Address Modifications
If you need to update your delivery address, please contact us immediately at
care@eoluxe.com before your order has been shipped.
Once an order has been dispatched, we are unable to modify the delivery address.
Delivery Restrictions
At this time, Eoluxe ships exclusively within the United Kingdom.
We do not deliver to:
▹ International addresses
▹ PO Boxes
▹ BFPO (British Forces Post Office) addresses
Lost or Delayed Orders
If your order does not arrive within the estimated delivery timeframe, please contact us at care@eoluxe.com we will investigate the issue with the courier and will provide either a replacement or a refund if the parcel is confirmed as lost.
Contact Us
Need assistance? We’re here to help:
▹ Email: care@eoluxe.com
▹ Phone: +44 808 502 0330
▹ Address: 535 Stratford Road, Birmingham, B11 4LP, United Kingdom
Customer Service Hours (GMT – United Kingdom)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours
▹ For more support, please visit our Contact Us page