Privacy policy
At Eoluxe, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://eoluxe.com.
Personal Information We Collect
1. Device Information
When you browse our website, we automatically collect certain information about your device, including:
▹ Browser type, IP address, and time zone
▹ Cookies installed on your device
▹ Pages or products you view
▹ Referral sources (such as websites or search terms)
▹ Your interactions with our website
We collect this information using the following technologies:
▹ Cookies: Small data files placed on your device that often include an anonymous unique identifier
▹ Log Files: Track actions occurring on the site (including IP address, browser type, ISP, referring/exit pages, and timestamps)
▹ Web Beacons, Tags, and Pixels: Used to analyse site usage and improve marketing performance
2. Order Information
When you make or attempt to make a purchase through our website, we collect certain information, including:
▹ Full name
▹ Billing and shipping addresses
▹ Payment details (processed securely through third-party payment providers)
▹ Email address
▹ Phone number
Together, Device Information and Order Information are referred to as “Personal Information.”
How We Use Your Information
Order Information
We use Order Information to:
▹ Process and fulfil your orders (including payment processing, shipping, and order confirmations)
▹ Communicate with you regarding your purchase
▹ Screen orders for fraud or potential risk
▹ Provide promotional communications or updates, only where you have opted in
Device Information
We use Device Information to:
▹ Detect and prevent fraudulent activity
▹ Improve and optimise our website
▹ Analyse browsing behaviour to enhance your overall shopping experience
Sharing Your Information
We only share your Personal Information with trusted third parties that assist us in operating our business, including:
▹ Payment processors (such as Stripe and PayPal)
▹ Delivery providers (such as Royal Mail, DPD, and Evri)
▹ Analytics services (such as Google Analytics)
We may also disclose your information if required to do so by law, regulation, or legal process, or to protect our legal rights.
Behavioural Advertising
We may use your Personal Information to provide personalised or targeted advertising through platforms such as:
▹ Google Ads
▹ Facebook Ads
▹ Bing Ads
You can opt out of targeted advertising through your browser settings or ad platform preferences.
Do Not Track
Please note that we do not alter our data collection or usage practices when we receive a “Do Not Track” signal from your browser.
Your Rights (UK Residents)
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
▹ Access the personal data we hold about you
▹ Request corrections to inaccurate or incomplete data
▹ Request deletion of your personal data (where legally applicable)
▹ Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at
care@eoluxe.com
⚠️ Some personal data (such as payment processing information) may be transferred outside the United Kingdom. All such transfers are protected by legally required safeguards.
Data Retention
We retain Order Information only for as long as necessary to:
▹ Fulfil your order
▹ Comply with legal, tax, and accounting obligations
You may request deletion of your personal data where legally permitted.
Minors
▹ Our website is not intended for individuals under the age of 18
▹ We do not knowingly collect personal information from minors
Policy Updates
We may update this Privacy Policy from time to time to reflect:
▹ Changes in UK privacy regulations
▹ Updates to our services
▹ Adjustments to internal business practices
The most current version of this policy will always be available on this page.
Contact Us
Need assistance? We’re here to help:
▹ Email: care@eoluxe.com
▹ Phone: +44 808 502 0330
▹ Address: 535 Stratford Road, Birmingham, B11 4LP, United Kingdom
Customer Service Hours (GMT – United Kingdom)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours
▹ For more support, please visit our Contact Us page