Payment Policy
This Payment Policy explains how Eoluxe (“we”, “our”, or “us”) handles payments, billing information, and related processes for purchases made through eoluxe.com
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
▹ Major credit & debit cards: Visa, MasterCard, American Express
▹ Digital wallets: Apple Pay, Google Pay (where supported)
All transactions are processed in British Pounds Sterling (£).
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:
▹ Email address
▹ Billing and shipping address
▹ Payment information
Ensuring accurate information helps prevent delays in processing and delivery.
Pricing & Promotions
Pricing Policy
All product prices on eoluxe.com are displayed in GBP (£) and are subject to change at any time without prior notice.
We reserve the right to adjust prices, modify availability, discontinue products, or update listings at our discretion.
Promo Codes
▹ Discount or promotional codes must be entered during checkout
▹ Codes cannot be applied after an order is placed
▹ Codes may not be combined unless explicitly stated
Order Confirmation & Receipts
Order Confirmation
After placing your order, you will receive an order confirmation email containing:
▹ Items purchased
▹ Selected shipping method
▹ Billing and contact details
This email acts as your purchase receipt.
Invoice
A detailed invoice will be included in your:
▹ Shipping confirmation email or
▹ Package (where applicable)
Your invoice will outline:
▹ Itemised charges
▹ Applied discounts
▹ Any applicable shipping or handling fees
Payment Processing
Authorisation
By submitting your payment information, you authorise Eoluxe to charge the total order amount to your selected payment method.
All transactions are securely processed using encrypted payment gateways and fraud-prevention systems.
Payment Failure
If your payment fails or is declined:
▹ You will be notified by email
▹ Your order will not be fulfilled until payment is successfully completed
▹ You may be required to provide an alternative payment method
Disputes & Chargebacks
If There’s an Issue
If you encounter any problems—such as incorrect items, undelivered parcels, or billing discrepancies—please contact us immediately at care@eoluxe.com
Our support team will review your case and work to resolve it quickly and fairly.
Chargebacks
▹ All chargebacks are fully investigated
▹ If a chargeback is found to be unfounded, abusive, or fraudulent, the customer may be responsible for:
The full order amount
Any associated administrative or investigation fees
Contact Us
Need assistance? We’re here to help:
▹ Email: care@eoluxe.com
▹ Phone: +44 808 502 0330
▹ Address: 535 Stratford Road, Birmingham, B11 4LP, United Kingdom
Customer Service Hours (GMT – United Kingdom)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours
▹ For more support, please visit our Contact Us page