Frequently Asked Questions (FAQ)

Welcome to the Eoluxe FAQ section — your quick guide to shopping with confidence.
Here you’ll find answers to the most common questions about our products, orders, delivery, and store policies.

Need more help? Our support team is always here for you:

📧 Email: care@eoluxe.com
📞 Phone: +44 808 502 0330
🏢 Address: 535 Stratford Road, Birmingham, B11 4LP, United Kingdom

General Questions

Q: What is Eoluxe?
A: Eoluxe is a UK-based online retailer offering premium, thoughtfully designed products made for comfort, style, and everyday elegance. We carefully curate each collection to ensure high quality and a refined shopping experience.

Q: How can I contact customer support?
A: You can reach us anytime by emailing care@eoluxe.com
You may also call us during our customer service hours listed below.

Orders & Shipping

Q: How do I place an order?
A: Simply browse our store, select your favourite items, and complete your purchase securely through our online checkout at https://eoluxe.com.

Q: What payment methods do you accept?
A: We accept the following payment methods:

▹ Visa
▹ MasterCard
▹ American Express
▹ Apple Pay
▹ Google Pay

All payments are processed securely in GBP (£).

Q: How long does delivery take?
A: Orders are processed within 1–2 business days.
Standard delivery takes 3–7 business days, meaning most UK orders arrive within 4–9 working days from order confirmation.

Q: Do you ship internationally?
A: Not at this time. We currently ship within the United Kingdom only.

Q: Is shipping free?
A: Yes. All UK orders include free standard shipping — no minimum spend required.

Q: Will I receive tracking information?
A: Yes. Once your order is dispatched, you will receive a tracking link by email so you can follow your delivery in real time.

Returns & Exchanges

Q: What is your return policy?
A: You may return or exchange any eligible item within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.

Q: How do I return an item?
A: Email care@eoluxe.com with your order number and reason for return. Once approved, we’ll send you a free pre-paid return label along with return instructions.

Q: How are returns processed?
A: All returns are processed by mail. Please drop your parcel at your nearest approved courier location and retain proof of postage until your return is confirmed.

Q: Do I have to pay for return shipping?
A: No. All approved returns and exchanges include a free pre-paid return label.

Q: Can I exchange an item?
A: Yes. Exchanges are accepted within 30 days for a different size, colour, or a product of equal value. Replacement items are shipped free of charge.

Q: How long do refunds take?
A: Refunds are issued within 7 business days after your return is received and approved. Refunds are sent to your original payment method in GBP (£).

Q: Are any items non-returnable?
A: Yes. We cannot accept returns on:

▹ Underwear or hygiene-sensitive items removed from sealed packaging
▹ Personalised or made-to-order items
▹ Products clearly marked as “non-returnable”

Products

Q: Are your products high quality?
A: Yes. Every Eoluxe product is selected with care to ensure durability, comfort, and timeless style.

Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you’re unsure, feel free to contact us for personalised sizing assistance.

Q: Do you offer sustainable products?
A: We are actively expanding our selection of eco-conscious and ethically produced items wherever possible.

Account & Security

Q: Do I need an account to shop?
A: No. You can check out as a guest at any time. Creating an account allows you to track orders, save addresses, and receive early access to offers.

Q: Is my personal information secure?
A: Yes. Eoluxe uses SSL encryption to protect your data, and all payment information is processed through PCI-compliant secure payment gateways.

Q: How do I subscribe to the newsletter?
A: Simply scroll to the bottom of our homepage and enter your email address to receive updates, promotions, and new arrivals.

Contact Us

Need assistance? We’re here to help:

▹ Email: care@eoluxe.com
▹ Phone: +44 808 502 0330
▹ Address: 535 Stratford Road, Birmingham, B11 4LP, United Kingdom

Customer Service Hours (GMT – United Kingdom)

▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm

▹ We respond within 24 hours
▹ For more support, please visit our Contact Us page